CONTRAST
Terms and Conditions
By using Contrast Cold Plunge and Saunas LTD facilities and services, you (the member/client) agree to follow the policies outlined below. Breaching this agreement may result in immediate termination of your booking or membership, at our discretion.
Sauna Use Policy
We are a small business, and high standards of cleanliness and safety are very important to us.
Please respect the following rules:
Storage & staff-only areas
Store belongings in the cubicles provided.
Do not use sofas for storage.
Staff cupboards and storage areas are off-limits.
Clothing & hygiene
Bathing suits are required in the sauna.
Flip-flops must be worn around the facility; floors can be slippery.
No footwear of any form inside the sauna or cold plunge.
Stepping on sauna benches with shoes is strictly prohibited.
A full shower is required before use of facilities.
Please keep the shower door closed whilst in use.
Towels & cleanliness
Sit on a towel in the sauna.
Dry off with a towel after the cold plunge.
Minimise water spillage and dry off between areas to keep the facility safe.
Do not place towels on the floor or use them to wipe the floor.
Sauna, cold plunge & red lamp use
No bottles, glasses, or phones inside the sauna.
No splashing in or around the cold plunge.
Do not operate equipment — staff will adjust temperatures.
Pouring excess water on sauna stones can cause an electrical safety cut-off. Use max. 2 ladles every 2–3 minutes.
Red light therapy requires an induction and must not be operated without staff member.
Privacy, behaviour & conduct
Keep voices low to maintain a relaxing environment.
Be respectful to other sauna users by not playing music.
Private sessions are available by purchasing all four seats in a slot.
Staff are next door, or on premises, and will check in regularly, but there is not a permanent reception.
Panic buttons are available for assistance.
The facility may not be used for immoral or inappropriate purposes.
Indecent or inappropriate behaviour will result in a permanent ban.
Sneaking in extra people is strictly prohibited and will result in suspension or ban.
Verbal or physical abuse towards staff and/or other clients will result in prosecution and permanent ban.
Sexual comments, inappropriate nudity, offensive language or behaviour will result in immediate removal from the premises.
Alcohol & safety
The sauna and plunge may not be used under the influence of alcohol, drugs, or impairing substances.
Facilities
Toilets are located outside the sauna facility — exit to the right.
You may leave the sauna door ajar if stepping out briefly for the toilet.
Age restrictions
Facilities are for 18+ only, unless agreed with staff.
Under 18s require written parental consent and must be supervised.
Booking, Membership, Drop ins and payments
All bookings and payments must be made via the Wunderbook app or website.
We offer drop-ins and memberships.
Purchasing a drop in does not guarantee access without a booking.
Red light therapy is an additional cost and is available on request.
Session times
Arrive on time. We cannot accommodate late entry after 15 minutes.
Late entry does not extend the session slot beyond the original booked time.
Sessions end at the booked time slot to allow cleaning and preparation for the next session.
Cancellations and sessions
Sessions may be rescheduled up to 24 hours before without penalty, by contacting Contrast via email.
Cancellations within 24 hours are considered late and are non-refundable or reschedulable.
If Contrast Cold Plunge and Saunas LTD cancels a session with less than 24 hours’ notice, a replacement will be
scheduled (subject to availability) without penalty.
Monthly sessions must be used by the end of the month.
Liability
Due to the nature of sauna and cold plunge activities, personal
injury claims are not accepted.
Contrast Cold Plunge and Saunas LTD accepts no liability for loss of personal belongings.
Health considerations and infections
Use is at your own risk.
Check with your GP if you have cardiovascular issues, are pregnant, or have other medical conditions.
Clients with suspected or confirmed infectious diseases may not use the facility.
Acknowledgement of Risks
Using sauna and cold plunge therapy carries inherent risks, including but not limited to:
Slippery surfaces throughout the premises.
Possible design faults, repairs, or alterations.
Exposure to extreme hot/cold temperatures.
Contact with hot/cold surfaces and equipment.
Potential sudden changes in body temperature.
Contact with other members.
Other unforeseen risks making participation unpredictable.
Representation of Fitness
By signing up, you confirm that you:
Are mentally and physically fit to use the facility.
Have no medical condition that interferes with your ability to sweat or use the sauna/cold plunge.
Have consulted your GP if there were prior concerns.
Are not pregnant.
Are not under the influence of alcohol, drugs, or impairing substances.
Do not have symptoms of Covid-19 or other transmissible illness.