Terms and Conditions

By using Contrast Cold Plunge and Saunas LTD facilities and services, you (the member/client) agree to follow the policies outlined below. Breaching this agreement may result in immediate termination of your booking or membership, at our discretion.

 Sauna Use Policy

We are a small business, and high standards of cleanliness and safety are very important to us. Please respect the following rules:

Privacy & behaviour

  • Private sessions exist for those who prefer privacy.

  • Indecent or inappropriate behaviour will result in a permanent ban.

  • Sneaking in extra people (friends, partners, etc.) is strictly prohibited and will result in suspension or ban

  • Storage & staff-only areas

    • Store belongings in the cubicles provided.

    • Do not use sofas for storage.

    • Staff cupboards and storage areas are off-limits.
       

  • Clothing & hygiene

    • Bathing suits are required in the sauna.

    • Flip-flops must be worn around the facility (floors can be slippery).

    • No footwear (including outside shoes) inside the sauna or cold plunge.

    • Stepping on sauna benches with shoes is strictly prohibited.

    • A full shower is required before use. Please keep the shower door closed.

  • Towels & cleanliness

    • Sit on a towel in the sauna and dry off with a towel after the cold plunge.

    • Do not place towels on the floor or use them to wipe the floor.

    • Minimise water spillage and dry off between areas to keep the facility safe.

  • Sauna & cold plunge use

    • No bottles, glasses, or phones inside the sauna.

    • No splashing in or around the cold plunge.

    • Do not operate equipment — staff will adjust temperatures.

    • Pouring excess water on sauna stones can cause an electrical safety cut-off. Use max. 2 ladles every 2–3 minutes.
       

  • Conduct & atmosphere

    • Keep voices low to maintain a relaxing environment.

    • No “funny business” — we carry out spot checks during all sessions.

    • Panic buttons are available for assistance. Staff are next door, not on permanent reception, but will check in regularly. 

  • Session times

    • Arrive on time. Sessions end at the booked time to allow cleaning/preparation for the next guest.

  • Facilities

    • Toilets are located outside the sauna facility — exit to the right.

    • You may leave the sauna door ajar if stepping out briefly for the toilet.

  • Alcohol & safety

    • The sauna and plunge may not be used under the influence of alcohol, drugs, or impairing substances.

  • Health considerations

    • Use is at your own risk.

    • Check with your GP if you have cardiovascular issues, are pregnant, or have other medical conditions.

  • Age restrictions

    • Facilities are for 18+ only, unless agreed with staff.

    • Under 18s require written parental consent and must be supervised.
       

      Booking, Membership and Drop ins
       

  • All bookings must be made via the Octiv app (the website is not always reliable).

  • Purchasing a drop in does not guarantee access unless a booking is made.

  • We now offer drop-ins as well as memberships.

  • The membership/package is personal and cannot be shared or transferred.

  • Members must notify us 30 days in advance if they wish to cancel a membership.

  • Memberships cannot be frozen, except in exceptional medical circumstances.

  • Cancellations:

    • Sessions may be cancelled up to 24 hours before without penalty.

    • Cancellations within 24 hours are considered late and non-refundable.

    • Monthly sessions must be used by the end of the month. Rolled-over sessions expire after 30 days.

    • If Contrast Cold Plunge and Saunas LTD cancels a session with less than 24 hours’ notice, a replacement will be scheduled (subject to availability) without penalty.
       

      Payments

  • Packages and drop-ins can be purchased via Stripe and GoCardless.

  • Memberships are billed via GoCardless (initial pro-rata payment taken via Stripe, then recurring payments on the 1st of each month).

  • Payments are non-refundable and continue automatically until we are notified of cancellation.

  • Late or failed payments may result in suspension of access.

  • Members will be notified at least 30 days in advance of any price changes.
     

    Liability

  • Due to the nature of sauna and cold plunge activities, personal injury claims are not accepted.

  • Contrast Cold Plunge and Saunas LTD accepts no liability for loss of personal belongings.

    Infectious Diseases 

  • Clients with suspected or confirmed infectious diseases may not use the facility.
     

    Acknowledgement of Risks

Using sauna and cold plunge therapy carries inherent risks, including but not limited to:

  • Slippery surfaces throughout the premises.

  • Possible design faults, repairs, or alterations.

  • Exposure to extreme hot/cold temperatures.

  • Contact with hot/cold surfaces and equipment.

  • Potential sudden changes in body temperature.

  • Contact with other members.

  • Other unforeseen risks making participation unpredictable.
     

    Behaviour & Conduct 

  • The facility may not be used for immoral or inappropriate purposes.

  • Verbal or physical abuse towards staff or other clients will result in prosecution and permanent ban.

  • Sexual comments, inappropriate nudity, offensive language or behaviour will result in immediate removal from the premises.
     

    Representation of Fitness

By signing up, you confirm that you:

  • Are mentally and physically fit to use the facility.

  • Have no medical condition that interferes with your ability to sweat or use the sauna/cold plunge.

  • Have consulted your GP if there were prior concerns.

  • Are not pregnant.

  • Are not under the influence of alcohol, drugs, or impairing substances.

  • Do not have symptoms of Covid-19 or other transmissible illness.